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FAQs:
Why do we use rapeseed wax?
We use rapeseed wax because it’s a natural, sustainable, and eco-friendly choice. Sourced from plants grown in Europe, it burns cleanly, lasts longer, and holds fragrance beautifully. Rapeseed wax is biodegradable, renewable, and supports a lower carbon footprint—making it a responsible and high-quality option for our candles.
Do candles have a shelf life?
Candles don’t expire, but for the best scent and performance, we recommend using them within a year of purchase. Over time, fragrance can fade and wax may burn less evenly—so don’t wait too long to enjoy your favorites!
Can I send a gift to a friend or loved one?
Yes—our candles make thoughtful, personal gifts. We never include pricing in the package, only a simple itemized receipt. Want to add a personal message? Just type it in the order notes section before checkout—we’ll make sure it's highlighted for the recipient. And don’t forget to enter their shipping address if you’d like the gift sent directly to them!
Stolen Packages, Delivery Issues, or Incorrect Addresses:
If your package is marked as delivered but goes missing, or if it’s delivered to the wrong address by the shipping provider, we know how disappointing that can be—but unfortunately, it's out of our hands. In these cases, you’ll need to file a claim directly with the carrier, as they are responsible for the final delivery. To help avoid issues, please ship to a secure, reliable address.
Please always be sure to double check your shipping address at checkout. If an incorrect address is entered and the package is returned to us, we’re happy to resend it—however, there will be extra shipping fee to cover the cost of sending it out again.
What if my order arrives broken or damaged?
If this happens, we've got you covered. Please email us ASAP with the following photos:
- A photo of the damaged item up close
- A photo of the box, showing all packaging used to protect the item
- A photo of the shipping label on the box
Send everything to hi.onnirecipe@gmail.com (Please do not DM us about this info - it’s easy to miss, and we want to resolve your issue quickly :)
Do you offer wholesale?
Yes! Wholesale or custom requests, anything, if you would like to work with us please email directly or fill out the form below.
We’ll get back to you within 1–2 working days.